Hello and welcome to The Retreat Health and Beauty Salons online booking service. We look forward to carrying out your appointments for you. We would be grateful if you would please take a moment to read through the notice below.
**In light of the Coronavirus situation we have, for a while, been taking a common sense precautionary approach and would like to continue ,as close to normal as is possible, during these challenging times. We are, as always, taking all possible precautions to ensure the safety of our clients and staff.
All kit is sterilised after every client, with all areas which are frequently touched, such as door handles, surfaces, light switches, toilet flush, taps, card machine etc, wiped, or sprayed, with anti-microbial products. All staff are taking personal hygiene very seriously following government, and professional, guidelines to avoid catching or spreading germs. Washing of hands with anti-bacterial hand wash, anti-microbial wipes or spray are available for use by clients visiting the salon if you are not carrying your own.
Our policy has always been that if you have a cold, flu, virus, stomach bug etc that you rearrange your appointment rather than coming in to the salon. This applies even more so to Covid19. We have a diverse clientele base and, as always, work towards protecting all our clients, as well as staff and families.
We hope that in the current situation you will understand the need for all the steps we are taking and ask for your support in ensuring all the steps are followed.
We ask that if you have appointments booked and you are due to return from any of the countries listed on the Government Guidance web page that you reschedule your appointment, whether you are experiencing symptoms or not. We reserve the right to reschedule appointments for anyone who attends the salon unwell, has been in contact with someone who has visited quarantined countries within the last two weeks, has done so themselves or who is unable to follow our preventative steps.
Our cancellation policy, in cases relating to Covid19, will be waived and your booking fee will be carried forward to your rescheduled appointment.
Thank you for your understanding and we wish everyone well and good health x
Gift vouchers can only be booked through the salon, not through our online booking system.
If you are an expectant mother or are under the GP for any health concern/taking long term medication, please contact the salon before booking.
Patch tests must be booked for all tinting, Lash Lift and Eyelash Extension appointments a minimum of 48 hours before your treatment if we have never patch tested or carried out any of the above services on you. If you have not had any of the above services for 3 months or more, you will need to be patch tested again.
A non refundable booking fee is taken at the time of booking an appointment online.
Cancellation of appointments with less than 24 hours notice will result in a 50% cancellation fee and may be added to your next appointment. Failure to turn up for an appointment without prior notice will result in a full charge cancellation fee. This applies to pre-paid courses and vouchers.
We regret that due to our Insurance regulations, children are not able to attend appointments with their parents or guardians, or to be left un-attended in The Retreat whilst clients are receiving treatments. Some treatments are available for under 18's but a parent or guardian must be present at all times and we must be notified at the time of booking (min age 12).